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Returns Policy

We all want to know that when we buy something, we can easily return it without hassle and stress.

To help us get it right first time, before buying our products please feel free to get in touch if you are in any doubt about its suitability for your vehicle. That way, you get to iron out your queries and we get to hit the nail on the head when we send you your equipment.

We’ve got a team of people on hand brimming with product knowledge who are only too happy to assist you (some would say we’re geeky, but we say we’re just very enthusiastic!)

SO

Can I return a part?

Yes, you may return a part within 30 days of purchase as long as it’s unused and still in its original packaging.

Can I exchange a part?

Yes, you may exchange a part within 30 days of purchase as long as it’s unused and still in its original packaging.

How do I return or exchange an item?

Let us know why you want to return the part and request an RMA number.
We will let you know where to send the part. We cannot process a return unless the part is sent to the correct location with the supplied RMA number.
Ship the part to us within 30 days of purchase.
We’ll inspect your part upon arrival and, if it meets our criteria, you’ll receive a refund.
Note: We reserve the right to deny a return if we feel our policy is being abused.

What if you sent me the wrong part?

This rarely happens, but if it does, we’ll apologize for our mistake and then send you the correct part ASAP. Please call us and we’ll set you up.

What if I ordered the wrong part?

You can return it to us as long as:

  • It’s within 30 days of purchase
  • The part is unused

How long do I have to return or exchange a part?

You have within 30 days of purchase to return a part.

Can I return or exchange a part for any reason?

Yes, as long as it’s unused. Because our products are designed for one-time use, they’re non-returnable after use.

Are there certain parts I can’t return?

Yes. You can’t return any product that is used and/or custom made for your vehicle.

Do I have to pay any restocking fees?

All returns are subject to a 20% restocking fee as we do not resell returned products to other paying customers. Pending the condition of the returned item, the product may be subject to a larger restocking fee.

Also, keep in mind that if your order received free shipping, the actual shipping cost on our end is non-refundable.

If you change your mind about the purchase and want a refund before we ship your product to you, we charge a 10% fee.

Do I have to pay for return shipping?

Yes, all return shipping costs are your responsibility.

How long will it take to receive my refund?

Normally, it takes 5 to 10 business days to receive your refund.

How long do returns take to process?

It will take about 5 business days to inspect your return and process your refund.

What if the part is defective or damaged?

Please take pictures or video prove it is demaged to email sales@joyeauto.com, and we’ll send you a working replacement. You’ll still need to return to defective or damaged part to us.

What if my return never arrives? Do I still get a refund?

No. For that reason, we highly recommend getting insurance for your return shipment.

What if someone else purchased the part for me and I want to return or exchange it?

You can return the part, but the purchaser will get a refund instead of you. Exchanging it would be a better solution.

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